I’m almost done with the book and started focusing on using some of what I’ve learned to make the time for couponing– goal is to bring down that monthly grocery bill! Work on the house budget and start studying for the CPLP.
One of the hard things is that I have a toddler around which requires momma now! I can’t just do the 30 minute blocks of time that “The Now Habit” calls to do when he’s awake. I just can’t say, “sorry honey, momma’s got 15 more minutes of uninterrupted work to complete”. Even writing in my blog is a feat. Currently we have “The Grouch Song” playing on Pandora as he plays with his “bolts” and tried telling me that his four bolts were “five!” And now Dada’s home and they play fight for blankie.
Well time to manage the house…does running around after a toddler count in the 30 minutes???
When training on software and its functionality there are many approaches to take.
A static slide deck….boring.
A live demo…technical difficulties about – network and system crashes, servers down or slow, which for some reason only seem to happen when doing live training.
The other issue with live training is forgetting that you know the application inside and out but those poor souls on the other side of the web-ex have no clue as to what you just did in the blink of a cursor.
I’ve been on both sides of the fence. I started in IT then I crossed over to the dark side in 2006. What’s interesting is seeing that “they” never know what they’re talking about or what is really necessary.
They being the other ones that are not on your side.
Now that I’m in a support role I get to be the intermediary, not quite IT but not really a real “user”. Our users see us as the obstacle to getting what they need and many times we get frustrated on our end trying to understand why they don’t understand that we’re only trying to help. IT sees us as the ones that keep adding to a Christmas list of wants without taking into consideration that this is how the application works.
The best way to get around it is to never take it personal. I put myself in their place. There’s a level of frustration involved mainly due to having a situation (the software application) that they can’t control, for the users, and being overworked with few resources, for IT.
When I was in IT our frustration stemmed from the users not understanding the limitations of the software and wanting it all yesterday. Another part of it stemmed with the the ever changing user requirements.
But, in the land of end-user support it mainly comes from lack of understanding on both parts. Many times the user doesn’t know what they want – at least what they want the software to do – and the support person has issues understanding why they need what they’re asking for. Why on earth would they want to do that??? This is even more pronounced within IT. Without understanding the business processes, you can have as many bells and whistles in an application, but it doesn’t mean anything for users if it doesn’t get them what they need.
How then do we deal with this ongoing battle?
I don’t know, you tell me? We’re still trying to sort it out. In the meantime, the most important thing is to not take it personal and try and put yourself in the place of the other person, be it IT or end user.
And make sure you have your Nerf gun fully loaded.
The Now Habit has me thinking of why I’m such a procrastinator for certain things.
The two biggies for me are:
“This project is big and important”
“I must be perfect”
He says that to be productive these need to be replaced with:
“I can take one small step”
“I can be perfectly human”
The need for perfection for me is the biggest one. I almost freeze up at the thought of starting a project since in my head “it MUST be perfect”. Reading this book makes me realize that our well meaning teachers at PS 124 may have done us a disservice by repeating from K – 6th grade to us “Only your BEST is good enough”. Words that have been tattooed in my brain.
Telling a child to work hard is one thing, but it seems like asking for Only the BEST all the time was somehow twisted to mean absolute perfection.
And so we continue to the Guilt Free Play chapter…